GENERAL CONDITIONS OF SALE
The offer and sale of products on the website wave-store.it are governed by these General Conditions of Sale. For any other legal information, see the sections: Privacy Policy, Right of Withdrawal. The Customer is required, before sending his purchase order, to carefully read these general conditions of sale. Sending the purchase order implies full knowledge and express acceptance of both the aforementioned general conditions of sale and of what is indicated in the Order Form. The Customer is required, once the online purchase procedure has been concluded, to print and keep these general conditions of sale and the relative order form, already viewed and accepted.
1. SUBJECT
1.1 These General Conditions of Sale have as their object the sale of products carried out online via the electronic commerce service on the wave-store.it website
1.2 Queens SRLS will ship to Italy (including the Republic of San Marino and the Vatican) and abroad. The sales price - even for sales abroad - will always be indicated in EURO. The shipping price may vary in the case of shipments to foreign countries, even for shipments in the EUROZONE.
2. SUBJECTS
2.1 The products are sold directly by Queens SRLS, with registered office in Italy, in Via Rianese 87, 00060 Riano Roma. For any information request, you can contact the Seller by email at the following address: wavestoreriano@gmail.com
2.2 These General Conditions of Sale govern the offer, forwarding and acceptance of purchase orders for products on the site and do not govern, however, the provision of services or the sale of products by parties other than the Seller who are present on the site via links, banners or other hypertext connections. Before forwarding orders and purchasing products and services from parties other than the Seller, we suggest checking their conditions of sale, because the Seller is not responsible for the provision of services by third parties other than the Seller.
2.3 The products are sold to the Customer identified by the data entered when completing and sending the order form in electronic format with simultaneous acceptance of these General Conditions of Sale.
2.4 The product offers on the site are aimed at adult customers. If the Customer is under 18 years of age, in order to purchase on the site, he or she must first have the consent of one of his or her parents or legal guardian. By placing an order through this Site, the Customer guarantees that he or she is of legal age (18 years of age) and has the legal capacity to enter into binding contracts.
2.5 The Customer is prohibited from entering false and/or invented and/or imaginary names in the online order procedure and in further communications. The Seller reserves the right to legally pursue any violation and abuse, in the interest and for the protection of all consumers.
2.6 Furthermore, by accepting these Conditions of Sale, the Customer exempts the Seller from any liability arising from the issuing of incorrect tax documents due to errors relating to the data provided by the Customer when placing the order online, the Customer being solely responsible for their correct insertion.
3. SALE THROUGH ELECTRONIC COMMERCE SERVICE
3.1 By online sales contract we mean the distance contract having as its object the sale of movable goods (hereinafter Products) stipulated between the Customer and Queens SRLS, as Seller, within the scope of an electronic commerce service organised by the Seller who, for this purpose, uses the remote communication technology called Internet.
3.2 To conclude the purchase contract for one or more Products, the Customer must fill out the order form in electronic format (hereinafter the Order) and send it to the Seller via the Internet following the relevant instructions.
3.3 The Order contains: - a reference to these General Conditions of Sale, containing the methods and times for returning the purchased Products and the conditions for exercising the right of withdrawal by the Customer; - information and/or images of each Product and the relative price; - the means of payment that the Customer may use; - the methods of delivery of the purchased Products and the relative shipping and delivery costs;
3.4 Although Queens SRLS constantly adopts measures to ensure that the photographs shown on the site are faithful reproductions of the original products, including the adoption of every possible technological solution to minimize inaccuracies, some variations are always possible due to the technical characteristics and color resolution characteristics of the computer used by the Customer. Consequently, the Seller will not be responsible for any inadequacy of the graphic representations of products shown on the site if due to the aforementioned technical reasons, since such representations have a merely illustrative function.
3.5 Before concluding the contract, the Customer will be asked to confirm that he has read the General Conditions of Sale including the Information on the right of withdrawal and the processing of personal data.
3.6 The contract is concluded when the Seller receives the Order Form from the Customer via the Internet, after verifying the correctness of the data relating to the order.
3.7 The language available to conclude the contract with the Seller is the one chosen by the Customer, in any case the applicable law is Italian law.
3.8 Once the contract has been concluded, the Seller will take charge of the Customer's Order for its fulfillment.
4. ORDER EVASION
4.1 By transmitting the Order via the Internet, the Customer unconditionally accepts and undertakes to observe, in relations with the Seller, these General Conditions of Sale.
4.2 Once the contract has been concluded, the Seller will send the Customer, by email, an Order Confirmation, containing a summary of the information already contained in the Order described in paragraphs 3.3, 3.4 and 3.5. 4.3 The Seller reserves the right, before sending the Order Confirmation, to request by email or telephone from the indicated Customer, further information with reference to the Order to be sent via the Internet.
4.4 The Seller may not process the Customer's purchase orders that do not provide sufficient guarantees of solvency or that are incomplete or incorrect or in the event of unavailability of the products. In these cases, the Seller will inform the Customer by email that the contract has not been concluded and that the Seller has not followed up on the Customer's Order, specifying the reasons. In this case, the sum previously committed to the Customer's payment method will be released.
4.5 If the products presented on the site are no longer available or on sale after the Order has been sent, the Seller will be responsible for communicating to the Customer, promptly and in any case within thirty (30) working days from the day following the day on which the order was sent to the Seller, the possible unavailability of the Products ordered. In this case, the amount previously charged to the Customer's payment method will be refunded.
4.6 Each sale made by the Seller through the online sales service may concern one or more products, with no quantity limit for each item.
4.7 The Seller reserves the right to refuse orders from a Customer with whom there is an ongoing legal dispute relating to a previous order. This applies equally to all cases in which the Seller deems the Customer unsuitable, including, by way of example, the case of previous violations of the conditions of the contract for online purchases on the site or for any other legitimate reason, especially if the Customer has been involved in fraudulent activities of any kind.
5. SELLING PRICES
5.1 Unless otherwise indicated in writing, all prices of the Products and shipping and delivery costs indicated on the site and in the Order are to be considered VAT included and expressed in Euros. The validity of the prices indicated is always and only that indicated by the Site at the time of transmission of the Order via the Internet. The prices of the Products and shipping and delivery costs may vary without prior notice. The Customer must therefore ascertain the final sale price before sending the relevant Order.
5.2 All Products are shipped directly from Italy. The prices of the Products and the shipping and delivery costs indicated on the site and in the Order, unless otherwise specified, are to be considered not inclusive of any costs connected to customs duties and related taxes if the shipment takes place in non-EU countries or in countries where the current legislation provides for import charges.
5.3 These costs are therefore borne by the Customer and must be paid directly upon delivery of the Products, according to the instructions specified in the Order Confirmation.
6. PAYMENT METHODS
To pay the price of the Products and the related shipping and delivery costs, you can follow one of the methods indicated in the order form on the site, which are summarised below.
6.1 Payment by credit cards, prepaid cards and PayPal.
6.1.1 For online orders on the site, the Seller accepts both credit card and prepaid card payments without any additional charge on the cost of the Product and shipping. It is understood that the Customer must be the holder of a valid credit card at the time of ordering the Products purchased online and that the name on the credit card must be the same as that indicated on the billing information. In the absence of these conditions, it will not be possible to proceed with the order.
6.1.2 At the time of online purchase, at the same time as the Order Confirmation, the amount relating to the Order will be charged to the Customer's credit card. The amount will therefore be effectively charged to the Customer's credit card at the time the Order is sent to the Seller. 6.1.3 If, once the package containing the ordered Products has been received, for any reason the Customer intends to exercise the Right of Withdrawal, within and no later than 48 hours from the arrival of the package by requesting the form to be filled in by email, following the payment of the Products purchased online, the Seller will give the task of crediting the amount to be refunded directly to the credit card previously used for payment.
6.2 At no time during the purchase procedure is the Seller able to know the information relating to the credit card (for example, the credit card number or its expiration date), transmitted via a connection protected by an encrypted protocol directly to the site of the entity that manages the electronic payment. No computer archive of the Seller will store such data.
6.3 In no case can the Seller be held responsible for any fraudulent or improper use of credit and prepaid cards by third parties.
9. WARRANTY FOR NON-CONFORMING PRODUCTS
9.1 The Seller is responsible for any defects in the products offered on the site, including non-conformity of the items with the products ordered, in accordance with the provisions of Italian law.
9.2 If the Customer has entered into the contract as a Consumer (this definition means any natural person who acts on the site for purposes other than any entrepreneurial or professional activity carried out), this guarantee is valid provided that both of the following conditions are met: a) the defect occurs within 24 months from the date of delivery of the products; b) the Customer presents a formal complaint regarding the defects within a maximum of 2 months from the date on which the defect was recognised by the latter; c) the return procedure is correctly followed.
9.3 In particular, in the event of non-conformity, the Customer who has entered into the contract as a Consumer will have the right, at the Seller's discretion, to obtain the restoration of the conformity of the products without charge, through repair or replacement, or to obtain an appropriate price reduction or the termination of the contract relating to the disputed goods and the consequent refund of the price.
9.4 All return costs for defective products will be borne by the Seller.
10. CONTACTS
For any information request you can contact us at the following email address: wavestoreriano@gmail.com
11. COMMUNICATIONS TO THE CUSTOMER
The Customer acknowledges, accepts and gives his consent to the fact that all communications, notifications, attestations, information, reports and in any case any documentation on the operations carried out, relating to the purchase of the Products, will be sent to the email address indicated at the time of registration, with the possibility of downloading the information on a durable medium in the ways and within the limits established by the Site.
12. PRIVACY
Information regarding data processing is available in the Privacy Policy section.
13. APPLICABLE LAW, DISPUTE RESOLUTION AND JURISDICTION
13.1 These General Conditions of Sale are governed by Italian law and will be interpreted in accordance with it, without prejudice to any other prevailing mandatory rule of the country of habitual residence of the Customer. Consequently, the interpretation, execution and resolution of the General Conditions of Sale are subject exclusively to Italian law and any disputes inherent and/or consequent to the same must be resolved exclusively by the Italian judicial authority. In particular, if the Customer is a Consumer, any disputes must be resolved by the court of the place of domicile or residence of the same in accordance with the applicable law or, at the consumer's choice in the event of action taken by the consumer himself, by the Court of Latina. If the Customer acts in the exercise of his entrepreneurial, commercial, artisanal or professional activity, the parties consensually establish the exclusive jurisdiction of the Court of Latina.
14. MODIFICATION AND UPDATING
The Seller may make changes or amendments to these General Conditions of Sale at any time. Therefore, the Customer will be required to accept only the General Conditions of Sale in force at the time of the relevant purchase. The new General Conditions of Sale will be effective from the date of publication on the Site and in relation to purchase orders submitted after that date.
The offer and sale of products on the website wave-store.it are governed by these General Conditions of Sale. For any other legal information, see the sections: Privacy Policy, Right of Withdrawal. The Customer is required, before sending his purchase order, to carefully read these general conditions of sale. Sending the purchase order implies full knowledge and express acceptance of both the aforementioned general conditions of sale and of what is indicated in the Order Form. The Customer is required, once the online purchase procedure has been concluded, to print and keep these general conditions of sale and the relative order form, already viewed and accepted.
1. SUBJECT
1.1 These General Conditions of Sale have as their object the sale of products carried out online via the electronic commerce service on the wave-store.it website
1.2 Queens SRLS will ship to Italy (including the Republic of San Marino and the Vatican) and abroad. The sales price - even for sales abroad - will always be indicated in EURO. The shipping price may vary in the case of shipments to foreign countries, even for shipments in the EUROZONE.
2. SUBJECTS
2.1 The products are sold directly by Queens SRLS, with registered office in Italy, in Via Rianese 87, 00060 Riano Roma. For any information request, you can contact the Seller by email at the following address: wavestoreriano@gmail.com
2.2 These General Conditions of Sale govern the offer, forwarding and acceptance of purchase orders for products on the site and do not govern, however, the provision of services or the sale of products by parties other than the Seller who are present on the site via links, banners or other hypertext connections. Before forwarding orders and purchasing products and services from parties other than the Seller, we suggest checking their conditions of sale, because the Seller is not responsible for the provision of services by third parties other than the Seller.
2.3 The products are sold to the Customer identified by the data entered when completing and sending the order form in electronic format with simultaneous acceptance of these General Conditions of Sale.
2.4 The product offers on the site are aimed at adult customers. If the Customer is under 18 years of age, in order to purchase on the site, he or she must first have the consent of one of his or her parents or legal guardian. By placing an order through this Site, the Customer guarantees that he or she is of legal age (18 years of age) and has the legal capacity to enter into binding contracts.
2.5 The Customer is prohibited from entering false and/or invented and/or imaginary names in the online order procedure and in further communications. The Seller reserves the right to legally pursue any violation and abuse, in the interest and for the protection of all consumers.
2.6 Furthermore, by accepting these Conditions of Sale, the Customer exempts the Seller from any liability arising from the issuing of incorrect tax documents due to errors relating to the data provided by the Customer when placing the order online, the Customer being solely responsible for their correct insertion.
3. SALE THROUGH ELECTRONIC COMMERCE SERVICE
3.1 By online sales contract we mean the distance contract having as its object the sale of movable goods (hereinafter Products) stipulated between the Customer and Queens SRLS, as Seller, within the scope of an electronic commerce service organised by the Seller who, for this purpose, uses the remote communication technology called Internet.
3.2 To conclude the purchase contract for one or more Products, the Customer must fill out the order form in electronic format (hereinafter the Order) and send it to the Seller via the Internet following the relevant instructions.
3.3 The Order contains: - a reference to these General Conditions of Sale, containing the methods and times for returning the purchased Products and the conditions for exercising the right of withdrawal by the Customer; - information and/or images of each Product and the relative price; - the means of payment that the Customer may use; - the methods of delivery of the purchased Products and the relative shipping and delivery costs;
3.4 Although Queens SRLS constantly adopts measures to ensure that the photographs shown on the site are faithful reproductions of the original products, including the adoption of every possible technological solution to minimize inaccuracies, some variations are always possible due to the technical characteristics and color resolution characteristics of the computer used by the Customer. Consequently, the Seller will not be responsible for any inadequacy of the graphic representations of products shown on the site if due to the aforementioned technical reasons, since such representations have a merely illustrative function.
3.5 Before concluding the contract, the Customer will be asked to confirm that he has read the General Conditions of Sale including the Information on the right of withdrawal and the processing of personal data.
3.6 The contract is concluded when the Seller receives the Order Form from the Customer via the Internet, after verifying the correctness of the data relating to the order.
3.7 The language available to conclude the contract with the Seller is the one chosen by the Customer, in any case the applicable law is Italian law.
3.8 Once the contract has been concluded, the Seller will take charge of the Customer's Order for its fulfillment.
4. ORDER EVASION
4.1 By transmitting the Order via the Internet, the Customer unconditionally accepts and undertakes to observe, in relations with the Seller, these General Conditions of Sale.
4.2 Once the contract has been concluded, the Seller will send the Customer, by email, an Order Confirmation, containing a summary of the information already contained in the Order described in paragraphs 3.3, 3.4 and 3.5. 4.3 The Seller reserves the right, before sending the Order Confirmation, to request by email or telephone from the indicated Customer, further information with reference to the Order to be sent via the Internet.
4.4 The Seller may not process the Customer's purchase orders that do not provide sufficient guarantees of solvency or that are incomplete or incorrect or in the event of unavailability of the products. In these cases, the Seller will inform the Customer by email that the contract has not been concluded and that the Seller has not followed up on the Customer's Order, specifying the reasons. In this case, the sum previously committed to the Customer's payment method will be released.
4.5 If the products presented on the site are no longer available or on sale after the Order has been sent, the Seller will be responsible for communicating to the Customer, promptly and in any case within thirty (30) working days from the day following the day on which the order was sent to the Seller, the possible unavailability of the Products ordered. In this case, the amount previously charged to the Customer's payment method will be refunded.
4.6 Each sale made by the Seller through the online sales service may concern one or more products, with no quantity limit for each item.
4.7 The Seller reserves the right to refuse orders from a Customer with whom there is an ongoing legal dispute relating to a previous order. This applies equally to all cases in which the Seller deems the Customer unsuitable, including, by way of example, the case of previous violations of the conditions of the contract for online purchases on the site or for any other legitimate reason, especially if the Customer has been involved in fraudulent activities of any kind.
5. SELLING PRICES
5.1 Unless otherwise indicated in writing, all prices of the Products and shipping and delivery costs indicated on the site and in the Order are to be considered VAT included and expressed in Euros. The validity of the prices indicated is always and only that indicated by the Site at the time of transmission of the Order via the Internet. The prices of the Products and shipping and delivery costs may vary without prior notice. The Customer must therefore ascertain the final sale price before sending the relevant Order.
5.2 All Products are shipped directly from Italy. The prices of the Products and the shipping and delivery costs indicated on the site and in the Order, unless otherwise specified, are to be considered not inclusive of any costs connected to customs duties and related taxes if the shipment takes place in non-EU countries or in countries where the current legislation provides for import charges.
5.3 These costs are therefore borne by the Customer and must be paid directly upon delivery of the Products, according to the instructions specified in the Order Confirmation.
6. PAYMENT METHODS
To pay the price of the Products and the related shipping and delivery costs, you can follow one of the methods indicated in the order form on the site, which are summarised below.
6.1 Payment by credit cards, prepaid cards and PayPal.
6.1.1 For online orders on the site, the Seller accepts both credit card and prepaid card payments without any additional charge on the cost of the Product and shipping. It is understood that the Customer must be the holder of a valid credit card at the time of ordering the Products purchased online and that the name on the credit card must be the same as that indicated on the billing information. In the absence of these conditions, it will not be possible to proceed with the order.
6.1.2 At the time of online purchase, at the same time as the Order Confirmation, the amount relating to the Order will be charged to the Customer's credit card. The amount will therefore be effectively charged to the Customer's credit card at the time the Order is sent to the Seller. 6.1.3 If, once the package containing the ordered Products has been received, for any reason the Customer intends to exercise the Right of Withdrawal, within and no later than 48 hours from the arrival of the package by requesting the form to be filled in by email, following the payment of the Products purchased online, the Seller will give the task of crediting the amount to be refunded directly to the credit card previously used for payment.
6.2 At no time during the purchase procedure is the Seller able to know the information relating to the credit card (for example, the credit card number or its expiration date), transmitted via a connection protected by an encrypted protocol directly to the site of the entity that manages the electronic payment. No computer archive of the Seller will store such data.
6.3 In no case can the Seller be held responsible for any fraudulent or improper use of credit and prepaid cards by third parties.
9. WARRANTY FOR NON-CONFORMING PRODUCTS
9.1 The Seller is responsible for any defects in the products offered on the site, including non-conformity of the items with the products ordered, in accordance with the provisions of Italian law.
9.2 If the Customer has entered into the contract as a Consumer (this definition means any natural person who acts on the site for purposes other than any entrepreneurial or professional activity carried out), this guarantee is valid provided that both of the following conditions are met: a) the defect occurs within 24 months from the date of delivery of the products; b) the Customer presents a formal complaint regarding the defects within a maximum of 2 months from the date on which the defect was recognised by the latter; c) the return procedure is correctly followed.
9.3 In particular, in the event of non-conformity, the Customer who has entered into the contract as a Consumer will have the right, at the Seller's discretion, to obtain the restoration of the conformity of the products without charge, through repair or replacement, or to obtain an appropriate price reduction or the termination of the contract relating to the disputed goods and the consequent refund of the price.
9.4 All return costs for defective products will be borne by the Seller.
10. CONTACTS
For any information request you can contact us at the following email address: wavestoreriano@gmail.com
11. COMMUNICATIONS TO THE CUSTOMER
The Customer acknowledges, accepts and gives his consent to the fact that all communications, notifications, attestations, information, reports and in any case any documentation on the operations carried out, relating to the purchase of the Products, will be sent to the email address indicated at the time of registration, with the possibility of downloading the information on a durable medium in the ways and within the limits established by the Site.
12. PRIVACY
Information regarding data processing is available in the Privacy Policy section.
13. APPLICABLE LAW, DISPUTE RESOLUTION AND JURISDICTION
13.1 These General Conditions of Sale are governed by Italian law and will be interpreted in accordance with it, without prejudice to any other prevailing mandatory rule of the country of habitual residence of the Customer. Consequently, the interpretation, execution and resolution of the General Conditions of Sale are subject exclusively to Italian law and any disputes inherent and/or consequent to the same must be resolved exclusively by the Italian judicial authority. In particular, if the Customer is a Consumer, any disputes must be resolved by the court of the place of domicile or residence of the same in accordance with the applicable law or, at the consumer's choice in the event of action taken by the consumer himself, by the Court of Latina. If the Customer acts in the exercise of his entrepreneurial, commercial, artisanal or professional activity, the parties consensually establish the exclusive jurisdiction of the Court of Latina.
14. MODIFICATION AND UPDATING
The Seller may make changes or amendments to these General Conditions of Sale at any time. Therefore, the Customer will be required to accept only the General Conditions of Sale in force at the time of the relevant purchase. The new General Conditions of Sale will be effective from the date of publication on the Site and in relation to purchase orders submitted after that date.